Policies

Ordering Policy

At this time the only method of payment we accept for using your credit card is PayPal. If you are not currently registered with Paypal, setup only takes a few moments. Paypal also allows you to pay through withdrawal from your checking account. Unfortunately, until your checking account is verified through Paypal this can be a slower method, sometimes requiring extra time for funds transfer to complete.

We will accept money orders or personal checks. This method of payment requires extra time as is necessary for checks to clear account before shipping can be done. Therefore, it is very important that checks be writtten out to the correct payee. Please contact us if you wish to purchase an item and pay using this method.

We work very hard to fill orders as quickly as possible. However, since our products are handmade it can take from 1-2 weeks for delivery of your order. Should more time be required for large items or special orders you will be notified.

If you have an important deadline and want to make sure that your order is going to ship and be received by you in time please contact us before you place your order so that we can let you know if we can meet your deadline. Every effort will be made to ensure you get your ordered item(s) when you need them. Please also see our Special Orders section as other options are available by special request.

Shipping Information

All items are packaged to ensure that they are delivered in perfect condition. However, something's are beyond our control. All shipments are sent via UPS and are fully insured against loss or damage.

Our shipping charge is approximate depending on the size and weight of each item. Generally, the shipping is $5 per item for UPS ground to any place in the U.S. Of course, the shipping on gift certificates and small items like magnets require minimal shipping costs of no more than $1. Currently we ship to all 50 states. International orders are not accepted at this time. Because we are shipping boxes it is not possible for us to ship to P.O. Boxes.

Once an order has been placed and the item has left our facility the order can not be cancelled. If you do need to cancel an order place contact us as soon as possible and we will do what we can. However we do not guarantee that an order can be cancelled.

Return Policy

If you are not happy with an item, it is defective or it has been damaged in shipping please contact us immediately. We stand behind our products and service. We offer a 14 day return/exchange policy.

Unless an item is damaged or defective it must be returned to us in the same pristine condition it was sent to you in. Any returned items we find to have been damaged or soiled will not be accepted and a refund or credit will not be given.

Please allow 30 days from the time of our receiving the returned item for us to process it and issue the refund. All refunds will be made through PayPal only. Refunds are less shipping and handling. All returned items should be securely packaged and sent by a shipping method that allows for tracking and insurance. We are not responsible for returned items lost during shipping. You will have to fill a claim with the shipper to recover your loss.

Personalized items are not returnable and the customer is responsible for verifying the spelling for personalized items.

Handcrafted Gifts Online is committed to customer satisfaction. If you have a problem with an order please notify us so that we can work with you to resolve the problem.

Liability to you will be limited to the cost of the product purchased. We reserve the right to ask for the damaged item back before we do anything.

About PayPal

We have chosen PayPal as our method of credit card processing because it offers strong protections for both parties.

If you do not have a PayPal account you can set one up for free in just a matter of minutes.. For more information or for setting up a PayPal account visit the PayPal web site at http://www.paypal.com. If you wish to set up an account using your checking account as well, once PayPal has verified your checking account, purchasing items is just as quick as using a credit card. Again, there is no charge for setting up a PayPal account.

If you wish to place an order using PayPal and don't currently have an existing PayPal account you will have an opportunity to setup an account during the ordering process.